HOUSES ARE FULL OF PERSONALITIES

At the heart of our brand are the individuals who bring our Houses to life. Our people. Captivating and characterful, our team injects passion and creativity to everything they do. We see our Houses as a unique communal ground where people from different parts of the world come together.

Meet our General Managers

At Upper House Hong Kong, each team member brings their own ideas and personalities to create unforgettable experiences for our guests.

Simon McHendry

General Manager, Upper House Hong Kong

With his signature sense of humour, Simon encourages team members to be themselves, try new things, and most importantly, to have fun.

At Upper House Hong Kong, each team member brings their own ideas and personalities to create unforgettable experiences for our guests.

Simon McHendry

General Manager, Upper House Hong Kong

With his signature sense of humour, Simon encourages team members to be themselves, try new things, and most importantly, to have fun.

Chengdu is an extraordinary place where the past and present live side by side. Our very name comes from the 1,600-year-old Daci Temple on whose former grounds we are built. It’s a sense of place that has inspired how we see wellness, gastronomy and art – an influence we hope you encounter during your stay at our House.

CHRISTIAN KRONAST

General Manager, Upper House Chengdu

Passionate about road cycling and tennis, Christian is always on the go. His commitment to wellness and sustainable practices seamlessly integrates with his professional ethos.

Chengdu is an extraordinary place where the past and present live side by side. Our very name comes from the 1,600-year-old Daci Temple on whose former grounds we are built. It’s a sense of place that has inspired how we see wellness, gastronomy and art – an influence we hope you encounter during your stay at our House.

CHRISTIAN KRONAST

General Manager, Upper House Chengdu

Passionate about road cycling and tennis, Christian is always on the go. His commitment to wellness and sustainable practices seamlessly integrates with his professional ethos.

Pushing limits, testing uncharted waters and always with our guests in mind is how Upper House Shanghai creates thought provoking experiences. And we are definitely excited to do more.

Olivier Dumonceaux

General Manager, Upper House Shanghai

Olivier channels his energy and love for Shanghai into the way he communicates with guests - welcoming them in like old friends.

Pushing limits, testing uncharted waters and always with our guests in mind is how Upper House Shanghai creates thought provoking experiences. And we are definitely excited to do more.

Olivier Dumonceaux

General Manager, Upper House Shanghai

Olivier channels his energy and love for Shanghai into the way he communicates with guests - welcoming them in like old friends.

Our Unique Individuals

"The art of marketing is the art of brand building. Our culture is our brand. In this ever-changing industry, the most powerful and enduring brands are built from the heart, setting us apart from other hotels."

Stella Wang

Director of Marketing & Communications, Upper House Shanghai

“Thank you to all housekeeping teams I have worked with in my career to make me the person I am today.”

Lawrence Wong

Director of Housekeeping, Upper House Hong Kong

"Personalised service is all about understanding our guests and their needs. There are no templates to fit everyone. Genuine care is the key. We have built a bond with our guests and welcoming them back to the House each time feels like seeing our old friends."

K Ma

Assistant Director of Guest Experience, Upper House Hong Kong

Friends of our Houses

Former President of Beats Electronics, Luke Wood

"The Upper House’s thoughtful approach to material, form, light, and a strong use of space as a storytelling vehicle reminds me of a great song. You have all the pieces that in and of themselves are well done but it’s the combination of elements that creates the masterpiece."

Actor, Archie Kao

“Every detail of the hotel just seems to harmonise together- its location affords it magnificent views of the city-centre below, while the efficient and soothing design of the suites is all the more complemented by their effortlessly professional and cordial staff.”

Fashion Designer, Masha Ma

"The Middle House has a natural and comfortable feel. Every time I come here, it’s like coming home. It’s an ideal space to let inner creativity flow and allow the inspiration to form naturally."